What is Good Customer Service?
Posted Wednesday, July20, 2011
The customer is always right. The customer comes first. You’ve heard these phrases ever since you were a young child. They’ve been around that long for good reason. The livelihood of your business depends on the satisfaction of your customers. There are many techniques a business owner can employ towards customer contentment.
A personal touch goes a long way. This can be as simple as remembering a customer’s name. Personalized service translates to a customer who feels special. Customers who feel special will be sure to give you their business as well as tout the delights of doing business with you to their friends.
Also critical is to solve any problems that may arise with a given customer. An unhappy customer will obviously not be giving you future business. Worse than that, they will do the opposite of a happy customer and convey to everyone they know how bad your business is. This is clearly not desirable.
Predicate to understanding what your customers desire it is necessary that you fully listen to them. Some businesses have a suggestion box. There are many creative ways to solicit feedback from your customers. Knowing what is in their mind is required in order to full satisfy them.
Customers will notice even the smallest thing about your business. Next time you shop for business card printing make sure you get professionally done full color business cards. A cheap business card saves a couple of pennies but can cost many dollars by turning off customers with the subtle signal it sends.
Pay attention to your customers. If you don’t, then your competitors will.